These terms and conditions are between you and On the Walk and apply to all bookings of hotel rooms.
You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo ID as proof of age.
On The Walk does not permit any commercial activity or any activity that seeks to gain profit without any prior written consent.
The room rate charges agreed when you made your reservation will apply to your booking.
Room rate charges must be paid fourteen days prior to check-in (save in the event of cancellation).
VAT AND LOCAL CURRENCY
All charges are inclusive of VAT.
An invoice will be sent to the email address provided at the time of booking. Invoices cannot be modified after check-out.
All bookings must be secured with a valid credit card at the time of booking. On The Walk will take the full amount of a stay at the time the booking is made.
Group Bookings Payment Policy
This policy applies to bookings for 5 or more rooms. This reservation requires full pre-payment and is non-amendable and non-refundable. We will charge the full amount of the reservation to the credit card used to make this reservation shortly after the reservation has been made.
Sometimes things do change, if you need to change a reservation this must be in writing 7 days prior to the arrival date. Please email firstname.lastname@example.org
Amendments are subject to charges for any rate difference. This is of course subject to availability but we will try our best to accommodate.
Cancellations out of 14 days policy will not be refunded.
No Shows on the day of arrival will be treated as non-refundable cancellations.
If you have booked a room through the use of a travel agency or an online travel agency (such as Booking.com, Expedia and Hotels.com), you must cancel or modify your booking through the agency that you used to make the booking.
Group bookings are not open to amendment.
Refunds of prepaid charges are generally processed within five business days after your request to cancel or modify your booking.
Guaranteed at 3pm. If you arrive earlier, we will try our best to accommodate you prior to that.
If you have not checked-out by 4pm we may charge an extra night. Open balances will be charged to your credit card on file.
SHORTENING YOUR STAY
Once you have checked in at the hotel your stay cannot be shortened.
FOOD & BEVERAGE
Food and beverage from outside vendors is allowed to be consumed within On The Walk.
Pets other than guide dogs are not allowed. If you or your party needs the assistance of guidance dogs during your stay, please notify us in advance of your arrival.
NO SMOKING AND VAPING
Smoking and vaping are not permitted inside the hotel. If smoking or vaping is detected a fine will be charged to your credit card on file.
DAMAGE TO HOTEL
Any damage to rooms, meeting rooms, or the hotel premises caused by your party during the stay and items missing upon your departure will be charged to your credit card on file.
We will contact you to authorise a maximum of £200 on a credit/debit card before your stay. Note, this is not a deposit and no monies will be taken. it is simply authorised in the event of damages.
LOST AND FOUND
You acknowledge and agree that On The Walk cannot be held liable for lost, damaged or stolen items. If you leave an item behind, it is your own responsibility to retrieve such item
Our wireless network is provided “as is” without warranties of any kind, whether express, or implied or statutory. We do not warrant that access to our wireless network will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our wireless network.
RECORDING AND PHOTOGRAPHY
Any audiovisual recording, photo shoot, reproduction or representation of images including the premises and buildings of the hotel other than for strictly private use is subject to our prior approval.
Permission can be obtained by contacting us at email@example.com
On The Walk does not accept liability or pay any compensation for any breach of these terms and conditions or delay or failure to provide services contracted due to circumstances beyond our control, such as acts of God, (natural) disaster, fire, (acts of) war and terrorism, strikes, riots, civil disorder, governmental regulations, industrial disputes, adverse weather conditions or any other exceptional and catastrophic event, circumstance or emergency, delays in transportation, failure of services or inability to obtain any necessary information or consent from any authority..
During the reservation process and your stay On The Walk collects your personal data. These data are processed in accordance with our Privacy Statement and also according to any applicable laws and regulations.